Effective Date: June 1 2023

At iLM, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services. By accessing or using iLM, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and enhance our services, including:

1.1. Information You Provide as a Registered User

a. Identifiers

i. Personal Details: These may encompass details like your name, birthdate, gender, and profile information, all of which you can provide or update via the iLM app.

ii. Contact Details: We may collect your phone number and email address.

iii. Account Login Details: To ensure your account's security, we collect encrypted username and password information.

b. Financial Details

Certain financial information, such as credit card details like expiry date, type, and the last three digits of the account number (if applicable), may be collected as part of membership or service subscriptions.

c. Protected Characteristics

Your profile may include certain details, such as your name and country. It's important to note that these attributes are visible to other users only if you choose to include them in your profile.

d. Commercial Information

We may collect data related to your membership, including the subscription plan(s) and/or service(s) you have selected.

e. Activity Information

Your online browsing patterns, preferences, setting adjustments, and user activity are captured to personalize your experience. This encompasses Quranic searches, bookmarked verses, prayer requests, shows you've watched, and other interactions on our platform.

f. Visual Information

Your profile photo, if uploaded, may be collected.

g. Other Additional Information

When you complete forms, submit support requests, participate in surveys, contribute to forums, offer ratings and reviews, or engage in promotions and contests, we may collect supplementary information.

1.2. Information We Collect Directly from Your Use of Our Services

Whether you have an iLM account or not, we gather various categories of information based on your interactions with iLM and your use of our services:

a. Identifiers

Device Data: This includes details about the devices you use to access iLM, such as your IP address, app/device identifiers, advertising industry-standard unique identifiers, and a one-time per app installation ID. We generate this ID when you install the iLM app, and it's destroyed when the app is deleted from your device.

b. Commercial Information

i. Transactional Services: For certain transactional services on iLM, we may collect information like the amount charged and the date and time of the transaction.

ii. Usage Data: We track how you use iLM, including your title selections, viewed pages, watched shows, your list of favorites, searches you make, and your content consumption history.

iii. Location Information: We collect details related to where you're accessing iLM from, including your city, country, time zone, language, and membership status.

iv. Customer Service Interactions: Information about your interactions with our customer service, such as the date, time, and reason for contacting us, chat conversation transcripts, and other recordings.

v. Email and Messaging Interactions: We keep records of your interactions with our emails, messages through push notifications, and online messaging channels.

c. Device Information

i. Technical Device Data: This encompasses technical details about your device, including the manufacturer, model, operating system, and version.

ii. iLM App Information: Information related to the iLM app, such as its pairing with a smartwatch, installation date, date of last use, versions, setting configurations, software, session duration, feature usage details, and browser information.

iii. Mobile Information: Information about your mobile network configuration, the name and country of your mobile operator.

d. Geolocation Data

When you use iLM for features like Prayer Times, Qibla direction, Halal Places, or Masjid finder, we may need access to your location. This information includes latitude, longitude, altitude (as communicated by your device), and the city you manually select.

Location data is stored on your device. If you have an iLM account, your latest location information will be synchronized across all devices linked to your account and transmitted to our servers. If you don't have an account, the location data remains on your device and won't be transmitted to our servers.

e. Cookies and Similar Technologies

iLM and our partners may collect specific information from cookies, web beacons, and similar technologies. This includes cookie IDs and settings, data on ad availability and delivery, site URLs, and date and time information.

These technologies help us recognize you, track your behavior on iLM and your device, and provide you with personalized advertisements. For detailed information on how we use cookies and how you can manage them, please visit our Cookies Policy.

1.3. Information We Collect from Other Sources

At iLM, we may also gather information from various external sources, including partner companies with whom you have a relationship, third-party social media platforms, and other relevant sources. These sources may provide the following information, depending on the specific services you use:

a. Registration Through Partner Sites

When you choose to sign up for or log into your iLM account using partner sites like Facebook, Apple, or Google, personal information that you provide to these partner sites may be shared with us. The partner service may transmit the following details:

i. Our Services Activation Information: This includes your personal details, such as your name, and contact information, such as your email address.

ii. Identifiers: Device-related information, such as IP address, device ID, or other unique identifiers, along with associated prepaid promotions, may be shared with us. It's important to note that the control over this information lies with the partner service or is authorized by you through your privacy settings on the partner service.

b. Social Media Third Parties

Some of our services may enable you to share information on public features or through social media sites, plugins, or other applications. Please be aware that any information you post using these features becomes public within our services and, depending on your privacy settings, may also become publicly accessible on the internet.

We may use such public information you share for various purposes, including enhancing our services and providing you with relevant content. You can manage what information you share through privacy settings available on certain social media sites.

To learn more about the privacy practices of these social media sites, please refer to their respective privacy policies and terms of use. It's important to note that we do not have control over the privacy practices of these third-party sites.

2. How We Utilize the Information We Collect

The data we collect from you is instrumental in ensuring your safe and enriching experience with iLM. To achieve this, we leverage your information for a range of essential purposes:

2.1. Enhancing Your iLM Experience

a. Facilitating Access: We use your information to ensure smooth access to iLM's suite of services.

b. Authentication: When you log into iLM, we authenticate your identity, bolstering security.

c. Personalization: Your preferences matter to us. We utilize your information to enhance and personalize your iLM experience. This includes tailoring content based on your searches, interests, and preferences.

d. Location-Based Recommendations: We employ your general geographic location to recommend content and ascertain the availability of requested content in your region.

e. Payment Processing: For a seamless experience, we process payments for our services through trusted third-party providers.

f. Membership and Account Management: We manage various membership and account activities to streamline your iLM experience.

g. Device Synchronization: In the context of services like Prayer Times and Qalbox, we synchronize settings across all devices linked to your account.

2.2. Advertising

iLM and our third-party advertisers use your Personal Information to present you with advertisements tailored to your interests. More details on our third-party advertisers can be found below.

2.3. Marketing

We employ your information to share promotional messages, newsletters, marketing content, and other valuable information aligned with your preferences. Additionally, both we and our third-party business partners may use your Personal Information, on and off iLM, to serve you with advertisements regarding our services. With your consent, we may occasionally use your information to administer surveys, questionnaires, sweepstakes, contests, referral programs, or other promotional and market research activities or events, in collaboration with us, our affiliates, and partners.

2.4. Communication

Your information enables us to maintain open communication channels. We use it to inform you about changes related to iLM's services, address your support requests, answer questions, and resolve any issues that may arise.

2.5. Security

Ensuring your safety is paramount. We may use your Personal Information if we believe it's necessary to investigate and prevent security issues and potential abuse.

2.6. Research and Service Enhancement

In our commitment to providing you with the best possible services, we may harness your information for research purposes, contributing to the continuous improvement of our services.

2.7. Legal

We may use your information to fulfill legal obligations, protect our intellectual property (including copyrights and trademarks), enforce our Terms of Use, and cooperate with regulators and law enforcement agencies.

3. How We Share Information

At iLM, your privacy is of paramount importance, and we take care to share your Personal Information responsibly. Here's how we may disclose your Personal Information:

3.1. Sharing with Service Providers

We may disclose your Personal Information to the following parties:

a. Service Providers: We collaborate with trusted service providers who assist us in various aspects of our operations. These providers may include companies that help us process secure payments, offer authentication services, deliver streaming and content, fulfill orders, conduct analytics, send newsletters and marketing emails, administer promotions, sweepstakes, contests, and surveys, and support email and messaging services. We also utilize services like Google Maps API (Android) and CLL Location (iOS) to facilitate your use of our services. These services are subject to Google's Terms of Service and Privacy Policy, as well as Apple Core Location terms, which may be updated periodically.

b. Targeted Advertising Services: To provide you with personalized advertising, we may work with third-party advertisers who use advertising cookies and similar technologies. Please note that we do not have control over these technologies and are not responsible for the privacy practices of third-party advertisers.

c. Legal Obligations: We may share your Personal Information with relevant parties when we believe it's necessary to comply with legal or regulatory obligations or to protect our rights or the rights of third parties.

d. Asset Transfers: In the event of a sale or transfer of all or a substantial part of our assets and business to a third party, we may share your Personal Information with that entity. We will make reasonable efforts to ensure that any entity to which we transfer your Personal Information uses it in a manner consistent with this Privacy Policy.

3.2. The following categories of Personal Information may be shared with the parties listed above:

a. Identifiers;

b. Commercial information;

c. Geolocation data;

d. Device information;

e. Activity information; and

f. Cookies.

4. Third-Party Websites

Within iLM, you may encounter links to external third-party websites. We want to emphasize the importance of being mindful when navigating these external websites and reviewing their privacy statements. It's essential to understand that we do not control or assume responsibility for the privacy practices or content found on these third-party sites.

5. Your Choices and Your Rights Over Your Personal Information

5.1. Your Choices

In certain situations, you may have the option to choose not to provide us with specific information. However, please be aware that declining to provide information could impact your ability to use certain features or even limit access to some of our services. Below, you'll find some choices you have concerning your Personal Information:

a. Account Information: You have the flexibility to update your account information by accessing your account settings and making changes under the 'Edit Profile' section. Rest assured that you are not obligated to provide any information that is unnecessary for us to deliver our services.

b. Marketing Communication: We respect your preferences. You can easily opt-out of receiving marketing communications from us by utilizing the 'Unsubscribe' link found at the bottom of our marketing emails or by reaching out to us through our services. However, please note that even if you opt-out of marketing communication, we may still send you non-marketing emails and other essential communications as permitted by applicable laws. These may include responses to your support requests or service-related emails pertaining to your account.

c. Cookies: You have the ability to manage the use of cookies at the browser level. Please be aware that if you choose to disable cookies, it may affect your ability to access certain features or functions on our platform. For comprehensive information on our use of cookies and how to manage them, please refer to our Cookies Policy.

5.2. Your Rights

Subject to the laws applicable in your jurisdiction, you may possess specific rights regarding your information that we have collected and that pertains to you. We encourage you to get in touch with us if you need to update or correct your information due to changes or inaccuracies.

Please note that we may require additional information from you to fulfill your requests, and we retain the right to reject requests that are deemed unreasonable or not mandated by law. This includes requests that could be highly impractical, involve disproportionate technical effort, or expose us to operational risks like free trial fraud.

5.2.1. Your Rights Over Your Personal Information Under Law

a. General Rights: Depending on the laws applicable in your region, you may possess various rights, including:

i. Access: The right to access your Personal Information, which includes the ability to obtain a copy of the Personal Information we process and information about its sources.

ii. Rectification: The right to correct any inaccuracies in the information we hold about you.

iii. Erasure: The right to request the deletion of your Personal Information.

iv. Restriction: The right to limit our use of your Personal Information.

v. Objection: The right to object to our use of your Personal Information.

vi. Data Portability: The right to receive your Personal Information in a usable electronic format and transmit it to an external party (right to data portability).

vii. Legacy Instructions: The ability to provide instructions in advance on how you want us to manage your Personal Information upon your passing.

viii. Complaints: The right to make a complaint to your data protection authority.

b. Data Transfers, Storage, and Processing Globally

We operate on a global scale, and this may necessitate the transfer, storage, and/or processing of your Personal Information to Bitsmedia Affiliates or third parties situated across the world. This is done to fulfill the purposes outlined in this Privacy Policy. Regardless of where your Personal Information is transferred, stored, or processed by us, we are committed to taking reasonable measures to protect your privacy. These measures may encompass the implementation of standard contractual clauses as recognized by law and additional supplementary safeguards, obtaining your consent, or other lawful methods for transferring Personal Information.

6. Security

6.1. Our Dedication to Your Data Security

The security of your Personal Information is of utmost importance to us. We are unwavering in our commitment to safeguarding your data and employ a range of technical and organizational measures to maintain the security of your Personal Information. These measures include firewalls, data encryption, and stringent information access controls, all designed to align with the level of risk associated with the Personal Information we process. Our goal is to ensure the ongoing integrity and confidentiality of your data.

However, it's important to recognize that no organization can provide an absolute guarantee that data will never be subject to unauthorized access, disclosure, alteration, or destruction despite implementing robust physical, technical, and managerial safeguards. The digital landscape, including the internet, email, and electronic transmissions, is inherently dynamic, and while we strive for the highest level of security, no system is entirely free from potential vulnerabilities or errors.

In this shared responsibility, we also rely on your collaboration. It's essential that you take proactive steps to ensure the accuracy of your Personal Information. Equally crucial is maintaining a strong, unique, and secure password that is not shared with third parties.

7. How Long Do We Retain Your Information

7.1. Preservation of Your Personal Information

We maintain your Personal Information for the duration of our relationship, encompassing the time you have access to our services and extending to the archival period stipulated by applicable limitation periods. We will retain your Personal Information beyond this timeframe only if mandated by applicable laws or if there are pending claims or grievances that necessitate the continued retention of your Personal Information.

7.2. Accessing Services Without an Account

8. Children's Privacy

While we do offer content that is suitable for children, the majority of our services are not intended for individuals under the age of 13, or the minimum age required for providing consent to data collection in accordance with applicable law. Consequently, we do not knowingly collect Personal Information from anyone under the age of 13 (or the applicable minimum age stipulated by relevant law) through our services.

If you are a parent or legal guardian and become aware that your child has furnished Personal Information through our services without your consent, we kindly request that you get in touch with us promptly. Our commitment is to swiftly address and remove any unauthorized information to protect your child's privacy and ensure compliance with the law.

9. Changes to Our Privacy Policy

iLM reserves the right to periodically modify or update this Privacy Policy to reflect evolving practices and regulations.

10. Contact Us

We are unwavering in our commitment to collaborating with you to reach a fair resolution for any privacy-related complaint or concern. If, for any reason, you feel that we have not been able to adequately address your complaint or concern, you retain the right to lodge a complaint with your respective data protection authority.